Testimonials 2018-01-14T10:56:41+00:00

Testimonials

Professional, honest, friendly, accountable, and very good at our job. That’s the M & M mantra. Do we succeed? Here’s what our clients have to say:

Would certainly recommend renting my property with M&M again. Prompt service throughout tenancy. Fair rates. Attention to detail very good. Staff very helpful and friendly. I have dealt with M&M over the past 8-10 years having been a tenant and more recently a landlady.

I’ve been meaning to write and thank you and your team for all the work you did in connection with the eviction and refurb of our property.

We are  very pleased with the outcome and thank you once again.

 

I met Steve Root in 2002 when I was planning to rent my house out for a time of unknown length. He did a wonderful job then in helping me to understand the implications for me of renting my property.
The “unknown length” of time turned out to be 14 years during which I had about 8 tenants.
The rent was always paid on time, the house was well cared for by each tenant (for me that shows excellent selection of tenants) and, when I returned to the UK I could have moved back into the house straight away.
Of course there were things to deal with in those 14 years, practical things in the house, emergencies to resolve but each time communication about what was happening was excellent.
I am well pleased with my choice of letting agent and would recommend M&M.
PS I was also a tenant through M&M for 2 years and they were excellent in that capacity too.
What a bunch of great people.

Just to let you know how pleased we have been with your excellent service and attention.

If the property does not sell over by July we will look to let it again.

 

Now that our house is sold we wanted to say a big thank you to you and all at M and M who have given us such good service over many years. It was particularly helpful to us once we had moved from the UK and especially at the sad and difficult time over the eviction of Ms Graham. Mike and Steve worked hard at trying to resolve those problems.

The sale process was a bit of a roller coaster but Mr Cornes was a real help and kept us in the picture all the time.

So thanks again and best wishes.

 

M&M has done an incredible job of managing my properties throughout the years I have engaged with them.  I cannot express enough gratitude towards Mike Smith for his expertise in property management, superior business ethics, and wide resource knowledge. From beginning to end, whatever project, he has always been there.  During a particular difficult time in my life when my mother had to go into a nursing home, Mike was there to help me get her home up and operating for a rental; which would help pay for some of the nursing home fees.  Not an easy endeavour since I reside in the U.S.A.  He gave me solid advice, lined me up with contractors and guided me through every step of the way to make it possible.  Efficiency accompanied by courtesy is a rare combination in today’s world, Mike and the staff at M&M Properties display both!  They are a true force to be reckoned with.  Go Team M&M!

My hat goes off to M&M and their staff.  They are a great organization that does superior work.  One particular individual I would like to express my sincere appreciation for is Karen Sirett – Head of Maintenance.  She has been my ‘Rock’ through extended maintenance issues, giving detailed explanations and personal assistance throughout the whole process.  Always going above and beyond to make sure the job is done right!  She has spent timeless hours sorting through invoices and statements to make sure I had the necessary documents to file my US taxes on time.  She always has an amazing cheery disposition despite challenges thrown her way.  She is very much a ‘can do’ person.  I have been truly blessed with all her help…..Thank you!

Throughout the years I have been extremely impressed with the efficiency and competency of M&M and their staff.  They have done a spectacular job of taking care of two rentals for me, while I reside overseas in the U.S.A.

Recently, I experienced both homes on the market looking for new tenants …..always a worrying time for Landlords.  Not the case for myself.  Christopher Hollins – Letting Manager, was well able and capable to get everything turned around in an amazing short window.  No request was too challenging ……. from dealing with an abandoned refrigerator, finding a kitchen counter-top plug, taking photos up in the attic, along with finding the right tenants!  Christopher is efficient, organized and extremely competent.  He is a hardworking individual that knows how to get the job done…..always with an upbeat attitude.  Thank you, Christopher, for superior work well done!

For any potential landlords reading I used M&M properties, leasing service for around 8 years. Always had good service from the leasing team and felt like i got a fair deal from them. They vetted tenants well and i had no issues the entire time. Would go straight back to them if i looked to take on tenants again.

 

Tom kept me up to date and in the loop during full process of tenant search
He was always courteous and professional and went above and beyond during some difficult moments

 

We have been a landlord with M & M properties for 8 years plus, Steve Root has always been extremely helpful with any issues that may have arisen from time to time, which have always been dealt with quickly and efficiently. Other members of staff are always on hand to talk to. A professionally run letting agent who we have no hesitation in recommending to anyone.

 

In 2012 I rented my house out through M & M and found their service to be excellent. They found me great tenants, and any maintenance issues were dealt with quickly and effectively with minimum of fuss. In 2016 I sold the house to the tenants, and Steve Root handled all the negotiations and the whole process went through very smoothly – it couldn’t have worked out better.

 

I have previously been both landlord and tenant with M & M Properties and have had an excellent experience both times. Chris Hollins was very professional and a joy to deal with, as was his team and I would have no hesitation in using M & M in the future.

 

I have always found Steve to be knowledgeable, professional, flexible, creative and reliable in my 13 years of dealing with him. M & M manage a rental property for me over this time and ensured that there were no significant problems during this time. I would highly recommend Steve to anyone looking to become a tenant or looking to move a rental property to a reputable, professional agent.

 

Couldn’t fault the M & M Lettings team. Did everything they said they would at the right times and recommended excellent tenants. Top stuff!!

 

We recently bought two properties through M & M and have been very impressed with Justine’s professionalism and the high level of support we received. Justine was always very proactive in getting things done and kept us up to date with all the developments. As we have received a good service with the purchase we now also let the properties through M & M and have had good support and advice from Mike. We’d just like to say a huge thank you to Justine & Mike for all your help.

 

Tim Cornes/Mike Smith – Having successfully Let our property for four years through M & M, we decided to then sell through them as well. I cannot fault the level of service and professionalism we received. Speedy, accurate advice, friendly approach. I would choose to let, sell and buy through them anytime.

 

Just wanted to write a quick note to say a big thank you for your work regarding  The Elms. I found the whole process very enjoyable and found the service you provided throughout excellent. I’ll be in touch about the next one soon! Thanks again

 

Mike, thanks. I was very pleased with all services provided by your company, rental and sales. You have a good product and some good people there. The secret to success of any business. Justine has been very good, as Christine, Christopher and Tim along the way please pass on my thanks to them again.

 

I wanted to thank you and your team for the way in which you have conducted and managed the rental of my property.

I was impressed with the way you assessed the house and the consideration you gave to the valuation and the care your team took in finding the right tenant for the property

At each stage your team were proactive and professional.

I will happily instruct your company again as and when the next  opportunity arises, and will have no hesitation in recommending your business.

Thank you, much appreciated. If there are any problems tell Sue to contact me at any time.

She has been brilliant in sorting everything out for me, from the shower to the heating, to the fridge/freezer. I imagine she gets little praise, but I hope the tenants appreciate her help as much as I have.

We recently were in correspondence with our current tenants; they were very complimentary about the service they had received from M & M during their one year tenancy. If they ever had cause to report a fault to you it was dealt with quickly and efficiently.

I thought you would welcome the feedback and please pass on our thanks to all your team.

I would like to add how impressed I have been with the service that you have provided so far. There have been a good deal of problems but all have been dealt with in a most professional manner. The staff are good humoured and efficient. You are a delight to deal with.

Christine is a real asset to M & M Properties whatever you do don’t let her go.

I had Eileen just like her, a pussy cat or a Rottweiler depending on the problem. I have just come off the phone from her and she has the situation well in hand.

It is terrific to come across a firm as dedicated and professional as you guys. I know from bitter sweet experience that it is not easy to provide a continual high level of service, but you manage it.

People who have not worked in this industry think that it is money for old rope, we both know that it can be but most of the time it is hard work, dedication and natural talent.

Once again thank you for yours, Mike’s and Chris’s assistance with Chelmscote, it is greatly appreciated and a pleasure to deal with a professional company such as yourselves.

Many thanks for the excellent management of the property and the professional manner in which you have dealt with any issues.

Thank you for all your hard work and professionalism.

Thank you so much for taking the time and trouble to explain how the scheme works and the ramifications for your business. I had no idea how much work was involved in administering the scheme and now I have some clarity regarding the need to have a fee level which reflects the true costs to M & M.

I appreciate the lengths to which you have gone to give me such clear understanding of the facts. I regard this as yet another indicator of the excellence of service you provide at M & M.

Long may it continue.

Bedfordshire Young Farmers – Ploughing Match 2013

All involved seemed to feel that the day had been successful and we are conscious that, without the support of our generous sponsors and advertisers, the day simply could not happen. Many  Thanks.

We recently were in correspondence with our current tenants; they were very complimentary about the service they had received from M & M during their one year tenancy. If they ever had cause to report a fault to you it was dealt with quickly and efficiently.

I thought you would welcome the feedback and please pass on our thanks to all your team.

I wanted to thank you and your team for the way in which you have conducted and managed the rental of my property. I was impressed with the way you assessed the house and the consideration you gave to the valuation and the care your team took in finding the right tenant for the property.

At each stage your team were proactive and professional. I will be happily instruct your company again as when the next opportunity arises and will have no hesitation in recommending your business.

Tom has been really helpful with everything. It was mine and my partners first move together and Tom has helped with everything. Also very prompt at getting back to me in regards to any queries.

Just a quick note to say thank you for the very efficient way my recent plumbing problem was dealt with.

 

I reported the problem through your online service in the morning, and an engineer called and visited  the same day to inspect the problem.

 

A new part was ordered and fitted yesterday, and fixed the problem – hot water now working as it should.

 

Please pass on my thanks to all involved.

 

I have just rented a property for my parents from this Estate Agents and the help and advice that I received from Christopher was really good. He was very professional and pleasant when showing me around and answered all questioned when required in a very timely manner. All paperwork was completed affectively and I would highly recommend using this Estate Agents to others. I hope to continue getting the service in the future whilst I rent with the company.

 

Very friendly and professional service. The process of finding a property to rent was easy and prompt with M & M. Tom has been really helpful and we look forward to dealing with them again in the future.

 

Applying to rent with M&M Properties has been a very efficient process. At each and every step of the tenancy application process, they have been providing all the information needed in a quick and professional manner. Thomas is polite, helpful and direct. Highly recommend.

Rented through M&M Properties in Leighton Buzzard for almost 2 years, staying in 2 separate properties. We have found the overall experience to be very smooth from start to finish. We have mostly dealt with Tom throughout this period, who has always been helpful, communicative and genuine. Would highly recommend to others.

I rented through M&M Properties in Leighton Buzzard for few month and it was very smooth from beginning to final inspection when I hand over the flat.I was deal with Chris Hollins and I found him to be a very professional type, precisely in what he does, without otters, he answered all the questions about the apartment very accurate.
After I decided to rent the process it went quickly and smoothly. Also whenever I needed something during the rental I turned to Chris and every time helped me.
I would call M & M again if I needed it in the future. Thanks to M & M in general and to Chris in particular.

Recently moved back to the area & applied to rent , I had a few issues that made renting awkward .
However Steve climbed the mountain for me & fantastic result !
Can’t speak too highly of the effort he put in , highly recommend M&M , not often you get service so fantastic
Thanks again

I have rented through M&M for a year and have found the whole team efficient and friendly from the very first viewing. During my notice period Thomas always gave me plenty of notice if he required to show prospective tenants around the property. He explained the moving out procedure to me thoroughly and made the whole move very easy. He took his time to inspect the property prior to the final inspection in case I needed to make any changes/improvements in order to get my deposit returned and if I emailed him with any queries regarding my deposit return he was very quick to respond despite being very busy. I would highly recommend anyone thinking of renting to use M&M properties.

Thomas has been very helpful assisting me with my move. and has always responded very quickly to any questions asked.

Thomas was very efficient and tried his very best to ensure a positive outcome to our house renting experience. He was always at the end of email to answer any queries.

 

Great Service!! Thomas was great in getting the deal done in minimum time. Will definitely recommend to friends and family

 

The person in charge of our tenancy agreement couldn’t be more supportive and reliable. All the process was quick, easy and smoothly. Highly recommended.

 

Overall very pleased with the apartment application process and the assistance provided. As I am new to the idea of applying to rent a property, the process initially appeared intimidating as I was unfamiliar with the steps needed to apply.

However, with Thomas’ help, everything ran smoothly without any issues. This was further bolstered by extremely polite, prompt and detailed responses consistently thought the application. Overall, a process I first assumed to be stressful was made trivial thanks to Thomas.

Dealt with Thomas McCormick from the beginning of the viewing process to the handover of keys, couldn’t have asked for a better service, nothing was too much trouble.

Very quick and efficient in processing my tenancy application, Tom responded to any questions I had regarding the property very promptly. Very helpful and professional. Would recommend M&Ms to others.

 

Tom made the whole process of moving from one property to another very smooth and was very professional throughout the whole process

 

I thought Thomas was very helpful throughout the process and very professional,  all in all I was very pleased with how the move went and I am happy I chose to rent through M & M properties. Many thanks.

Always very helpful. Respond to queries and deal with problems quickly and efficiently.
Calls always returned promptly.
Would definitely recommend

This is the second letting I have completed with this company, unfortunately my first letting was let down somewhat by the other tenant.
Despite this, Tom was very understanding to me and I felt he treated me utterly professionally and fairly, and made me feel like a valued customer again.

Gary made the moving process so simple and really made it hassle free. I would defiantly say this is the best experience I have ever had with a letting agent. Thanks. Gary made the moving process so simple and really made it hassle free. I would defiantly say this is the best experience I have ever had with a letting agent. Thanks.

 

From the beginning of our property search Gary was very helpful. He was always professional and kept us up to date with what was available. I always felt comfortable going to view a property with Gary. And just to make his job even harder we wanted him to find 2 properties for people moving into the area for work. One couple are now happily settled in a property and the other soon will be.

 

Thomas McCormick. Good service. The agent answered all questions promptly and they were efficient with the administration side of things. Thank you.

 

Very polite, helpful and all round lovely! Tom went above and beyond to help us secure our property and ensure all references were completed quickly. Couldn’t be happier with the experience in general and would happily work with Tom again in the future.

 

I have had such a positive experience with M&M Properties as it was the first time I was moving house.
Thanks to Gary Siddle who helped us a lot through viewing different properties and being so helpful once we found the right place. Very professional and friendly highly recommended.

 

Thomas was very helpful with our letting and has continued to be there to advise on issues that needed dealing with.

I have been a tenant with M & M for many years, and have never had anything but high praise for them. If I have ever had a maintenance issue they are rectified promptly. When moving properties with them they were very fair with their inventory and helped me source local professional tradesmen. I am surprised to see a few negative comments on this site, but I guess you can’t please everyone. I would always recommend M & M.

In 2012 I rented my house out through M & M and found their service to be excellent. They found me great tenants, and any maintenance issues were dealt with quickly and effectively with minimum of fuss. In 2016 I sold the house to the tenants, and Steve Root handled all the negotiations and the whole process went through very smoothly – it couldn’t have worked out better.

 

I have previously been both landlord and tenant with M & M Properties and have had an excellent experience both times. Chris Hollins was very professional and a joy to deal with, as was his team and I would have no hesitation in using M & M in the future.

 

I have always found Steve to be knowledgeable, professional, flexible, creative and reliable in my 13 years of dealing with him. M & M manage a rental property for me over this time and ensured that there were no significant problems during this time. I would highly recommend Steve to anyone looking to become a tenant or looking to move a rental property to a reputable, professional agent.

 

Myself and my partner moved into a rental property at the beginning of February, and Karen has been absolutely incredible at helping us sort various issues. Most problems have been rectified the next day, and if not, they have been communicated to the owners same day. We are very grateful to Karen, Noona and all of the lettings team for their help with making our house a home!

 

Very professional agent, can’t fault the service. Helpful, polite and happy to answer any questions we have (even the stupid ones). We would recommend to anyone.

 

Moving was very smooth with M & M Properties. I have no hesitation in recommending Thomas and Gary, they were very helpful and punctual.

 

Very good customer service. Always helpful and answers are always provided no matter what we ask. Solutions for problems are provided quickly.

 

Thomas has been fantastically helpful throughout our moving process, always returning our calls promptly and dealing with our queries with patience and good humour. His help and advice has made a stressful move much easier for us and we are very grateful for that. He is an asset to your office and we would happily recommend to other customers.

 

Tom was very helpful throughout the process. As this was the first time both myself and my partner had moved out, we had a lot of questions – all of which Tom would provide with the answer or go and find out and quick back to us promptly. All in all it was a smooth process thanks to Tom.

 

I found that Thomas was very professional and quick to respond to communications. He was friendly and showed good knowledge of the local area.

 

Tom has been so informative and professional, very helpful from the moment I met him for my first viewing. I am due to move into a M & M managed flat next month and i am looking forward to a long tenancy with them! With Tom is a great example of an excellent agent!!

 

 Really good estate agents, knew what they were talking about, everything got handled quickly and they were always around to answer any questions we might of had.

 

Thomas was a delight to deal with. Very friendly and helpful, always seemed to have our interests at heart. Would definitely recommend if you are looking to buy/rent.

 

Very good customer service all round from M & M Properties, with Gary managing the whole process and one or two additional little issues that inevitably happen when moving in somewhere new very efficiently and supportively. I have to mention Thomas as he very kindly dropped everything to come and help me open the front door when I couldn’t get it open myself!!

 

Hi Noona,

You are an absolute star, really so grateful to be with an awesome property agent. I am going to put a review on your the website about how awesome all you staff are at M&M.

 

Firstly I would like to say that my stay at the property has been pleasant and that the service from M & M, especially yourself, has been great.

I can say it has been a pleasure to be with M & M properties and more than ever I can say that it is the people that make companies successful.

M&M were extremely professional and helpful with the search of our new property. Both Kate and Justine are strong communicators and very friendly.

Hi Justine,

Thanks for your help at the start of the year and also your continued support at the end. You’ve always conducted yourself in a professional and friendly manner. I hope you have a great Xmas.

 

Great service from Tim all the way through the process. As first time buyers we weren’t sure what to expect going in to our first purchase, but Tim ensured we were up to speed the whole way through.

In addition, Michelle Hall in the Mortgage team was really helpful and made the mortgage application process a breeze.

 

I just want to say it was a pleasure dealing with M & M property and also with Justine Bevan who made the whole process for my wife and I very easy, she was always there for help and advice which was a great relief for me as a first time buyer. Justine is a great asset to your business and if I decide to sell or size up in the future both Justine and M & M will be top of my list.

 

My partner and I started looking to buy a property in June 2016 and M&M were one of the first agents we got in contact with. We recently had an offer accepted on a house which sadly wasn’t with M&M, but we wanted to write a review on how incredible the service has been throughout the last 8 months. The whole time we have been looking Justine has kept us fully updated and has helped us by informing us of properties when they have immediately been released. Even though our working pattern is somewhat bizarre she arranged viewings for times when we could, often late in the evening. She has taught us an awful lot about buying a house and we are somewhat gutted we are not buying with M&M. She never gave ‘the hard sale’ and this is why we really liked her. I wouldn’t think twice about recommending M&M to friends and family, thank you so very much for all your help 🙂

We have just completed on our house purchase through M&M and cannot express enough our gratitude to Bradley and Tim for going beyond the call of duty to chase up solicitors and see the sale of the property to us through to completion. Both were far more helpful and communicative than our own agent charged with selling our previous home elsewhere in the UK. M&M will be our first port of call should we decide to move again in future!

 

We recently purchased a house that was on the market with M&M properties. Initially we dealt with Tim Cornes who was absolutely fantastic from start to finish. We also dealt with Justine Bevan who was equally as helpful.

Bought my house through M&M and the service was outstanding. Tim in particular was of phenomenal help, more so than the estate agents for my sale.

I can’t recommend M&M highly enough. They will be the first people on my list if I ever sell again.

 

I would like to praise and comment on the excellent services and professionalism shown by Justine.  On Saturday she showed my husband and I a property and we were very impressed with her knowledge of the house, local vicinity and the general area. In comparison to other estate agents at other viewings that day (which were dismal) – I felt I must compliment Justine.

 

 

 

Thomas was a delight to deal with. Very friendly and helpful, always seemed to have our interests at heart. Would definitely recommend if you are looking to buy/rent.

 

From day one both Tim and Justine made each step of the selling/buying process as easy as possible for us. Nothing was too much for them and all our calls and emails were answered promptly. Everyone we dealt with were knowledgeable, friendly, polite and professional.

 

As a first time buyer I was pleasantly surprised with how smooth and painless the purchase was. I was especially impressed with Brad who guided me through the process and made every effort to answer my queries as soon as possible – he even came in on his day off to let me view the property a second time! Following the purchase, Brad was still on hand to answer any questions and just as happy to help. Couldn’t have asked for a better service! Would definitely recommend.

I had the pleasure to see and speak with Justine on a good number of occasions recently while organising a sale and purchase. It’s pleasing to say she was a breath of fresh air compared to many agents I have dealt with on both this transaction, and in previous moves. Would whole-heartedly recommend Justine and the firm – in fact she will be the first invited for a cuppa in our new home.

Throughout our purchase Justine had excellent communication with us and very quick at getting us answers. Highly recommended and a lot better than previous estate we had used.

 

Justine was really helpful, especially as we were first time buyers and new to it all. She was very friendly and very helpful. She knew exactly what we were looking for when suggesting new places on the market. She helped move some furniture so we could envisage ourselves living there. Good contact through email and phone, never felt rushed and was very apologetic when tenants made viewings difficult. We saw a number of properties with different estate agents and M & M Properties were by the far the most efficient and friendliest. Knowledge of the places we were viewing was on point. Many would say they don’t know and will email us, but never did!!

I have just completed on the purchase of my property in Leighton Buzzard and I cannot thank enough Bradley, Justine & Tim for their fantastic professional service. To deal with people who really care and go that extra mile to ensure all is in order is a rarity these days, so I am ever so grateful for the exceptional support that I received throughout the process, from Bradley in particular, and his fellow supportive colleagues. All of you continued to demonstrate high integrity, good moral standing and complete openness at all times. This is something that I highly respect in people. A huge thank you to all!

 

We recently bought two properties through M & M and have been very impressed with Justine’s professionalism and the high level of support we received. Justine was always very proactive in getting things done and kept us up to date with all the developments. As we have received a good service with the purchase we now also let the properties through M & M and have had good support and advice from Mike. We’d just like to say a huge thank you to Justine & Mike for all your help.

 

 Justine  made our house move process simple and easy, with regular communication and updates. We would recommend M & M Properties to anybody else looking to move in the area.

 

I just want to add on some feedback on Justine, she was the best agent we have dealt with so far in this process. She gave us the time we needed to look round and discuss how we would use the space and gave us lots of helpful tips for simple improvements which showed the house was more flexible than we had seen. We really appreciated Justine’s time, and we hope we can get back to you with positive news very soon.

 

Thank you all for working so hard to ensure our sale and purchase went through ok. We really appreciate your hard work.

Thanks Tim for all your help thus far, much appreciated. M&M have been an excellent company to work with over the last few years, hope we can do business again in the future.

I would like to take this opportunity to thank you and your colleagues for an excellent service from viewing the property, through to handover. I will not hesitate in recommending M&M Properties in the future.

Many thanks for all your hard work.

Thank you for your efficient and effective way you have sold the property to my mother-in-law.

Thank you for all your help and so grateful for your support, patience and kindness.

just wanted to say thank you for your very generous support of your recent school Christmas fair. The donation of advertising space on your For Sale boards was very kind and I am sure in part contributed to making our school fair the most successful yet. It was wonderful to see M & M Properties supporting a local school. We hope to work with you again when embarking on future fundraising opportunities.

Could I please thank you and your team and M & M for your help and advice throughout this transaction

Please would you pass on my thanks to Justine for her time this morning showing me around the above property. She was extremely helpful and courteous.

My dad told me you called today, I just wanted to say thank you so much for helping me over the last few weeks I really appreciate it, you have been helpful than anyone, so thank you.

Many thanks for your help during our move.

Thank you for your help in a successful transaction.

Many thanks for all your efforts in helping secure our purchase. We are very happy in our new home.

 

Please pass on my heartfelt thanks to Justine too. It’s been a considerably stressful two years, and the mortgage decline just felt like the end of the world. Thanks for helping me to see that it really wasn’t. Thanks also for helping sort things out, whether we get the mortgage or not, at least I know that there are some people in your profession that do a very good job… I’ll tell all my friends.

Just wanted to say a big thank you for all your hard work over the last few weeks. We are happily settled in now.

They came on board after trying 2 other agents and came up with the right person at the right time.
They were proactive and helpful throughout the whole selling process.

Now that our house is sold we wanted to say a big thank you to you and all at M andM who have given us such good service over many years. It was particularly helpful to us once we had moved from the UK and especially at the sad and difficult time over the eviction of Ms Graham. Mike and Steve worked hard at trying to resolve those problems.

The sale process was a bit of a roller coaster but Mr Cornes was a real help and kept us in the picture all the time.

So thanks again and best wishes.

 

From Mike’s initial valuation, Tim and Justine’s efforts to secure us a buyer, to Kate’s fantastic ability to keep the chain together to the bitter end, we have had an excellent all round service from M&M Properties. Justine did a great job securing us a buyer quickly for a better price than we had expected, and then went on to deal with not one but two buyers pulling out at the bottom of the chain! She stayed in constant contact with us over this tricky time, advising us without being pushy. Kate then dealt brilliantly with the sales chasing keeping us informed throughout, despite us putting the pressure on at the end to exchange. Great team who made a stressful situation bearable.

Thank you again Kate for everything you have done for us. You have been amazing and you are definitely an asset to m&m properties. I really don’t know how we would have got through it without you.

Please pass this email onto your managers as I really want them to know how much we recognize that you have gone above and beyond for us.

Kate you have been a star and an absolute legend, thank you so much again for everything.

 

Have just sold an apartment through M&M properties specifically using Justine. I had confidence in her right from the start, i liked her approach and she gave sound advice from the get go. Very professional throughout, she’s a pleasure to deal with and is a credit to the branch.

Sale went through very quickly, leading into the solicitors part where i mainly dealt with Kate who had the equally important task of chasing solicitors and keeping on top of moving the sale along quickly. Always very punctual, always did what she said she was going to do (which is a great trait). I was made to feel like she had my best interests at heart which was appreciated.

On a side note and for any potential landlords reading I used M&M properties, leasing service for around 8 years. Always had good service from the leasing team and felt like i got a fair deal from them. They vetted tenants well and i had no issues the entire time. Would go straight back to them if i looked to take on tenants again.

 

Well after 10 months of chasing an elusive dream property to renovation, we eventually exchanged contracts today!! It’s been a long hard wait, and one that we hope will be worth it.

We marketed our house with M+M, who stuck with us every step of the way – Justine and Tim’s advise and service help bolstered my faith in estate agents! They did a great job of managing the sale, as well as keeping our buyer feeling confident whilst part of the chain above us slotted into place.

Together, the team have been a great help and I couldn’t recommend them enough – this isn’t a made-up letter of satisfaction, it’s a true statement of satisfaction.

 

Justine was just brilliant throughout’

 

Fantastic service from start to finish from the team at M&M. Justine Bevan was exceptionally professional and helpful during the whole process and make the whole experience stress free with regular updates. Could not fault my experience one bit. This was topped off by winning the prize draw to win my fees back in full.

 

We can not Thank M&M enough. Communication and help from Brad have been great. We had a lot of viewings with fast feed back. Our sale was simple and made easier with Brad. We will definitely recommend them.

 

Buying and selling homes is never a straight forward process and ours was no exception (no fault of M&M Properties may I add). Tim and the team where fantastic at dealing with everything necessary whilst still being professional and compassionate. I would recommend M&M properties highly when looking to sell your home!

 

Bought my house through M&M and the service was outstanding. Tim in particular was of phenomenal help, more so than the estate agents for my sale.

I can’t recommend M&M highly enough. They will be the first people on my list if I ever sell again.

 

Great all round professional team. Well done Mike, tremendous service!

 

The team did a good professional job for us and actively kept us informed through a quite a drawn out process. Mike’s lengthy experience and calm demeanour meant the disposal actually happened despite some particularly tiresome behaviour from buyers way down the chain. The sale did not take place in the happiest of circumstances and I personally appreciate the combination or professionalism and a good bit of humanity.

 

From day one both Tim and Justine made each step of the selling/buying process as easy as possible for us. Nothing was too much for them and all our calls and emails were answered promptly. Everyone we dealt with were knowledgeable, friendly, polite and professional.

 

Tim dealt very efficiently with the sale of my property. I would fully recommend his services to anyone wishing to sell their property.

 

Justine has handled the sale of my property with utter professionalism and has been supportive throughout the whole process. I have been fortunate enough to have dealt with M & M Properties over many years and have always found the staff to be conscientious, proactive and helpful. Thank you Justine for a seamless sale! I would recommend them all to you.

 Tim performed above and beyond the call of duty to ensure our house move went as seamlessly as possible. Many thanks Tim.

 

Tim Cornes/Mike Smith – Having successfully Let our property for four years through M & M, we decided to then sell through them as well. I cannot fault the level of service and professionalism we received. Speedy, accurate advice, friendly approach. I would choose to let, sell and buy through them anytime.

 

Mike, thanks. I was very pleased with all services provided by your company, rental and sales. You have a good product and some good people there. The secret to success of any business. Justine has been very good, as Christine, Christopher and Tim along the way please pass on my thanks to them again.

 

Justine – Just heard the news from Martin. Well done excellent work by yourself, great patience particularly after the first disappointment, with good articulate communication, partly the secret of success.

Top job.!!!!!!!!

In terms of the service provided M&M Properties, this was fantastic and could not be faulted.

Everything you have said you were going to do in terms of providing updates on online /e-mail property interest and performing advert modifications has been done really well and in the agreed timescales. You have also provided proactive updates that were not at our request. Our property was also marketed extensively through more traditional channels of the office window and local paper extensively. The decision after 2 weeks to modify the photographs and wording online to increase interest proved to be inspired as it led to a number of viewings and an offer.

We appreciate that Estate Agency is a commission based business  but throughout our dealings it didn’t feel like this to us. Everything you did felt like it had our best interests at heart.

 

 

Thank you for all your hard work in getting the sale through.

Thank you all for working so hard to ensure our sale and purchase went through ok. We really appreciate your hard work.

Thank you for all your help, especially Kate with the removal firms.

Many thanks for all your help in making this difficult journey. It was certainly the right thing to do and I love my new place. I really appreciate your sensitivity in what was a very emotional journey.

Regards and thank you to the team at M & M.

Thank you for all your help with our move, for your time and patience it’s been much appreciated.

Of course it will be ok to put up a sold board.

Thanks again for all your hard work. We will certainly recommend you to anyone who needs a highly efficient agent.

You have been my rock, my tower of strength through this.

You have been the glue that has held this together, a very professional service.

Thank you for the first class service you have given throughout and also your patience and consideration.

We do appreciate all your hard work. It’s great to know that there are so many viewings – we can’t ask for more.

Thank you very much for all your help in selling our house. You’ve been brilliant.

Can you please convey my thanks for your help in this sale.

I have recommended your firm to a couple of friends who may be selling in the not too distant future.

Thank you so much for all your time and hard work.

Thank you very much for all your help over this property. We both thought your professionalism at the viewing stage and your extra work in the investigations you did could not be faulted. We would like to express our thanks for this; sadly, not all our dealings with those in the property business have been so pleasant.

I have to say you have been brilliant thus far with the sale of our house, a real asset to M & M!

Just a small gift to show our appreciation. Thank you for your brilliant customer service.

Thank you for all your help with this. Please pass on to your bosses that we have always received a fair and professional service from M & M so thank you for that as well.

Massive thank you we are very happy with your efforts in getting this chain through. Very impressed with your calmness and efficiency with the process.

Just a quick note to thank you for your help and assistance during the sale of my property. I think many people are quick to complain when things go wrong, but slow to give credit when credit is due. Your professionalism was much appreciated and I would have no hesitation in recommending you to friends and family.

I am delighted to write to you to say a big thank you for the hard work undertaken by your staff in the sale of my property.

You spent a lot of time with me initially to ensure the best opportunities were promoted fully in order to sell my flat. Very personable, knowledgeable and gave me excellent advice, which proved spot on; especially when remarketing my flat.

Justine conducted all the viewings and clearly her personality and professional manner ensured the initial buyer, and three more the second time round.

Kate spent a lot of her time enquiring and chasing, keeping the momentum going in the final sale.

I came to M & M as a result of your reputation in the area, Justine and Kate are a credit to the industry and to your company.

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